Purchase, Delivery, and Return Policy

These rules establish the rights and obligations of UAB "Dianos linija" (hereinafter – the Seller) and the buyer (hereinafter – the Buyer) when entering into distance sales contracts in the online store www.dishop.lt

1. Seller's Details

• UAB "Dianos linija"
• Company code: 301594530
• VAT code: LT100004376216
• Registered address: J. Basanavičiaus st. 11, LT-75138 Šilalė
• Email: info@dishop.lt
• Phone: +37065284533 (customer service); +37066618112 (return shipments)

• Bank account:

• LT100004376216
  Swedbank AB

Product Features, Prices, and Payment

• 2.1. The main features and photos of each product are provided in the product description on the website.
• 2.2. All product prices are listed in euros including VAT.
• 2.3. Delivery costs are not included in the product price and are indicated separately during the order process.
• 2.4. Payment can be made electronically through the Paysera payment system or other specified payment methods via bank transfer.
• 2.5. The Buyer can purchase products in the online store by registering in the online store system – i.e., creating an account, or without registering as a guest.
• 2.6. The Buyer, when logged into their online store account, can view their order status – whether the order has been accepted, packed, and shipped. The buyer is also automatically informed about these order stages via emails sent by the seller's system. Also, the VAT invoice for purchased goods can be downloaded there.

Product Delivery

• • 3.1. Orders are delivered in Lithuania, Latvia, and Estonia within 1-5 business days from payment confirmation, unless otherwise specified for the product. To other countries, plus 1-5 business days.
  • 3.2. Delivery price depends on the chosen method and country:
  • Free delivery to our online store office at Laisvės pr. 125A, Vilnius, from where goods can be picked up free of charge at a time convenient for the buyer.
  • Other delivery methods:
  • Lithuania: Omniva parcel machines – €3.98;
  • Latvia: Omniva parcel machines – €5.90;
  • Estonia: Omniva parcel machines – €6.90;
  • When ordering with courier delivery to home, plus €5
  • EU countries (except Cyprus and Malta), Norway, Switzerland via Lithuania Post – €13 (per pair of shoes);
  • EU countries (except Cyprus and Malta), Norway, Switzerland via Omniva – €25 (per pair of shoes);
  • United Kingdom: Lithuania Post – €15 (per pair of shoes).
  • Cyprus and Malta – €26 (per pair of shoes)
• 3.3. The Buyer shall pay the costs of returning the goods (shipping back to the Seller).
• 3.4. If the consumer cancels the purchase agreement, only the costs of the cheapest delivery method offered by us shall be refunded, as provided for in Article 6.228¹¹(3) of the Civil Code of the Republic of Lithuania. If the Buyer has chosen another, more expensive delivery method, these costs shall not be compensated.

4. Right to Withdraw from the Contract and Return of Goods

• 4.1. The Buyer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods, without giving a reason, in accordance with Article 6.228¹⁰ of the Civil Code.
• 4.2. The Buyer may withdraw from the purchase-sale contract by sending the goods via "Omniva" parcel machine or Lithuania Post and indicating the address info@dishop.lt in the recipient's email field of the shipment. Such shipment date of goods is considered as a clear notification from the buyer about the withdrawal from the contract and is treated as contract termination according to CC 6.228¹⁰ article.
• 4.3. The returned product must be undamaged, unused, not having lost its commercial appearance, with all labels and original undamaged packaging.
• 4.4. If the commercial packaging of the product (e.g., shoe box) is damaged or has lost its commercial appearance due to the Buyer's actions that were not necessary to inspect the product, the Seller has the right to reduce the refundable amount, taking into account the decrease in the value of the product according to Article 6.228¹¹(6) of the Civil Code.
• 4.5. Money is refunded no later than within 14 calendar days, to the same account from which the payment was made.
• 4.6. When returning goods, a completed return form must be attached to the shipment. The form can be filled out and printed from the website, or filled out by hand on a paper sheet, indicating all the information provided in the sample return form (return date, buyer's name, surname, order number, phone number, bank account number from which payment was made, purchase date, amount paid for returned goods for refund). Without the completed return form, the refund may be delayed until the form is received from the sender and the returned shipment is identified.
• 4.7. A VAT invoice is NOT REQUIRED for returning goods, the information listed in section 4.6 is sufficient.

5. Liability and Dispute Resolution

• 5.1. The consumer is responsible for the decrease in the value of the goods resulting from actions not necessary to inspect the product (Article 6.228¹¹(6) of the Civil Code).
• 5.2. The Seller is responsible for the quality of the goods, as provided in Article 6.333 of the Civil Code. If the product is defective, the Buyer may demand a free replacement, price reduction, or refund.
• 5.3. Disputes between the Buyer and the Seller are resolved through negotiations. If no agreement is reached, the Buyer has the right to contact the State Consumer Rights Protection Service (A. Goštauto st. 12, 01108 Vilnius)

6. Rights and obligations of the Buyer

• 6.1. The Buyer has the right to purchase goods in the Online Store in accordance with these Rules.
• 6.2. The Buyer has the right to withdraw from the purchase–sale agreement in accordance with Section 4 of these Rules.
• 6.3. The Buyer has the right to a quality guarantee and to the replacement of defective goods, a price reduction or a refund, as provided by the laws of the Republic of Lithuania.
• 6.4. The Buyer has the right to access their personal data, request its correction or erasure, and to exercise the other rights set out in the Privacy Policy.
• 6.5. The Buyer undertakes to pay for the ordered goods and to accept them in accordance with these Rules.
• 6.6. The Buyer undertakes to provide correct and complete details when ordering or registering. The Buyer is responsible for the accuracy of the details provided and bears the consequences of incorrect data (for example, an undelivered parcel).
• 6.7. The Buyer undertakes not to disclose their account login details to third parties. If the login details are lost or unauthorised access is suspected, the Buyer shall inform the Seller without delay.
• 6.8. When using the Online Store, the Buyer undertakes to comply with these Rules, not to breach the laws of the Republic of Lithuania and not to harm the operation or security of the Online Store.
• 6.9. By placing an order, the Buyer confirms that they have read and agree to these Rules.

7. Rights and obligations of the Seller

• 7.1. The Seller undertakes to enable the Buyer to make proper use of the services provided by the Online Store.
• 7.2. The Seller undertakes to deliver the goods ordered by the Buyer within the time limits and on the conditions set out in these Rules.
• 7.3. The Seller undertakes to provide clear and accurate information about the goods, their prices, delivery costs and the withdrawal procedure.
• 7.4. The Seller undertakes to respect the Buyer's privacy and to process their personal data only as set out in the Privacy Policy and in applicable law.
• 7.5. If, due to significant circumstances, the Seller is unable to deliver the ordered goods, the Seller undertakes to offer an equivalent product or to refund the amount paid by the Buyer no later than within 14 calendar days.
• 7.6. The Seller has the right to suspend the operation of the Online Store temporarily or permanently for technical maintenance or other significant reasons, without prior notice to the Buyer.
• 7.7. The Seller has the right to cancel an order if the Buyer fails to pay within the set period or provides incorrect or incomplete details, having informed the Buyer and refunded any amounts paid.
• 7.8. The Seller has the right to restrict or terminate the Buyer's access to the Online Store if the Buyer breaches these Rules or the laws of the Republic of Lithuania.
• 7.9. The Seller has the right to amend these Rules unilaterally. Amendments take effect from the date they are published in the Online Store and apply to orders placed after publication.

8. Final provisions

• 8.1. These Rules have been drawn up in accordance with the laws in force in the Republic of Lithuania, including the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection and the Retail Trade Rules.
• 8.2. The law of the Republic of Lithuania applies to relations arising from these Rules and from the purchase–sale agreement.
• 8.3. All disagreements are settled through negotiation. If no agreement is reached, disputes are settled in the courts of the Republic of Lithuania, in accordance with the legislation governing consumer rights protection.
• 8.4. A consumer may also submit a request or complaint through the online dispute resolution (ODR) platform at http://ec.europa.eu/odr/.