1.1 The Buyer has the right to cancel the contract without specifying the reason, by returning the goods no later than 14 (fourteen) calendar days from the day the goods were delivered.
1.2 The Buyer may return the Goods no later than within 14 calendar days from the date the Goods were delivered to the parcel terminal. During the return process, it is mandatory to fill in the Goods Return Form and send it together with the returned Goods to the following address: Vilnius EXPRESS MARKET Paribio parcel terminal, Paribio g. 30B, Vilnius city, Vilnius municipality, Vilnius county, 77794, indicating the phone number: +370 666 18112.
You can also fill out the return form by hand on a plain sheet of paper – it is important to provide all the required information. If the form is not enclosed with the returned goods, the refund process may take longer, as we will need to wait for additional information from you to identify the item.
Once the goods are shipped, Omniva provides a tracking code that can be entered on their website: https://www.omniva.lt/en/track-and-receive-parcels/# to track the location of the shipment. The refund will be processed within 14 calendar days from the date the returned goods are delivered to our specified parcel terminal; however, we usually process refunds sooner.
1.3 . 'Di Shop' must refund all payments made by the Buyer for the goods, except for the shipping, packaging, and administrative fees, which are not included in the price of the goods, no later than 14 (fourteen) calendar days from the day the goods are returned to the Seller. The money will be transferred to the same bank account of the Buyer from which the payment was made.
1.4 When returning and/or exchanging goods, the following conditions must be met:
1.4 1 The goods must be in the original, undamaged, and intact packaging;
1.4.2 Do not exceed the specified 14-day return period;
1.4.3 . The goods must be unused, maintaining their original appearance (no damaged labels, no removed protective film, etc.);
1.4.4 The goods must be in the same configuration as they were received by the Buyer;
1.4.5 Returned shoes must be clean, and their soles free from dirt, stones, or any other debris. (Shoes may only be tried on indoors on a clean surface);
1.4.6 All accessories that were included with the goods as 'gifts' must be returned along with the goods.
1.5 'Di Shop' has the right to refuse to accept the Buyer’s returned or exchanged goods if the conditions specified in clause 1.4 are not met. The Buyer should note that according to applicable laws, the Buyer, as the consumer, is responsible for any decrease in the value of the goods if this occurred due to actions that were not necessary for determining the goods’ characteristics, completeness, or operation.
1.6 The Buyer bears all costs of returning the goods if the goods are returned according to clauses 1.1–1.5 of this section
1.7 Footwear care products (e.g., aerosols, sprays, sponges, creams, etc.) purchased in our store, the use of which cannot be verified, are not eligible for return.
