1.1 The Buyer has the right to cancel the contract without specifying the reason, by returning the goods no later than 14 (fourteen) calendar days from the day the goods were received (delivered).
1.2 The Buyer must return the goods no later than 14 calendar days from the date the goods were received. During the return process, it is mandatory to fill out the return form and send it together with the returned goods to the following address: Omniva Lithuania, parcel terminal, Vilnius, Paribio g. 30B (Express Market), phone number: +370 666 18112.
1.3 . 'Di Shop' must refund all payments made by the Buyer for the goods, except for the shipping, packaging, and administrative fees, which are not included in the price of the goods, no later than 14 (fourteen) calendar days from the day the goods are returned to the Seller. The money will be transferred to the same bank account of the Buyer from which the payment was made.
1.4 When returning and/or exchanging goods, the following conditions must be met:
1.4 1 The goods must be in the original, undamaged, and intact packaging;
1.4.2 The goods must not be damaged by the Buyer;
1.4.3 . The goods must be unused, maintaining their original appearance (no damaged labels, no removed protective film, etc.);
1.4.4 The goods must be in the same configuration as they were received by the Buyer;
1.4.5 The proof of purchase of the goods must be provided;
1.4.6 All accessories that were included with the goods as 'gifts' must be returned along with the goods.
1.5 'Di Shop' has the right to refuse to accept the Buyer’s returned or exchanged goods if the conditions specified in clause 1.4 are not met. The Buyer should note that according to applicable laws, the Buyer, as the consumer, is responsible for any decrease in the value of the goods if this occurred due to actions that were not necessary for determining the goods’ characteristics, completeness, or operation.
1.6 The Buyer bears all costs of returning the goods if the goods are returned according to clauses 1.1–1.5 of this section
1.7 If a factory defective item is returned, the Seller will compensate the Buyer for the shipping and return costs.
